Goods Return Policy
All goods returned to Warmup Australia Pty Ltd will require an RMA number. This can be obtained by calling Customer Services on 1800 927 687 and a RMA form will be sent out to you. Upon completion of the form, the goods can be returned along with a copy of your original purchase order.
PLEASE NOTE THAT RETURNS WILL NOT BE ACCEPTED
• Without a RMA form attached to the returned goods
• After a 3 month period from date of invoice
A restocking fee of 10% of the value of the returned items will be charged (with a minimum charge of $ 35.00), unless a prior arrangement has been agreed upon with your Key Account Manager. An exception will be made only in the cases mentioned below.
1. Goods incorrectly delivered
If you find any discrepancy in your order, please notify Warmup Australia Pty Ltd within 7 working days of receipt of your order. Necessary action will then be taken for a replacement or credit.
All goods returned need to be sent with a copy of the original packing slip.
2. Faulty Goods under Warranty
Upon testing & confirmation, any faulty goods will be replaced & sent with a no-charge invoice. If no fault is apparent, goods will be returned with a tax invoice for the cost incurred to handle and reship the goods.
3. Lost Consignment/Damaged Consignment
Lost or Damaged Consignment
When a consignment is not delivered or is only partially delivered or damaged, Warmup Australia Pty Ltd needs to be notified within 7 working days. (Please do not sign/acknowledge receipt of any damaged consignment – contact Warmup immediately).
Damaged Goods at the time of Installation
Goods that are damaged at the time of installation or demonstration by the customer remain the property of the customer. No returns will be accepted.
