Warmup has remained at the forefront of the latest international technology of electric heating and confidently offers the following warranties.
• We guarantee that all Warmup Heating products mentioned in this warranty are free from defects in material and workmanship.
• This warranty applies to Warmup Undertile and Inscreed Heating elements for the product’s lifetime.
• This warranty applies to Warmup Inslab Heating elements for a period of ten (10) years from the date of purchase.
• This warranty applies to Warmup Undercarpet Heating elements for a period of five (5) years from the date of purchase.
• This warranty applies to Warmup approved thermostats for a period of five (5) years from the date of purchase.
• With this warranty you will have all the protection given to you as a consumer in the Consumer Guarantees Act 1993.
When the warranty applies
Our warranty applies in all circumstances covered by the Consumer Guarantees Act. If you are in doubt about the warranty please phone us on 1800 WARMUP (1800 927 687) for expert advice.
How long is the warranty period?
• For undertile and inscreed heating systems – Click here for the Undertile & Inscreed Heating lifetime warrranty
• For inslab heating systems – ten (10) years
• For undercarpet heating systems – five (5) years
• Thermostats
• Models W3WT01 / W3WT01 Black /W3WT05 / W3MTC-1991-WU & W3MTC-1999UCH – five (5) years
• Obsolete models:
Models W3WT02 & W3WT02 Black – five (5) years
Models W3115DT & W3115 DT Black – three (3) years
What will be done if there is a problem
• Warmup will inspect the product and arrange for the product tobe either repaired or replaced free of charge.
• Repair or replacement of the product will be at Warmup’s discretion.
Warmup’s product guarantee and SafetyNet installation protection mean you can specify and install with complete confidence. Contact our Australian team to discuss your project or get a free quote today.
A: Warmup gives the longest product warranty offered by any electric underfloor heating supplier in Australia. The warranty covers manufacturing defects and material failure in the heating element for the full warranty term from the date of installation.
A: Yes. Warmup’s product warranty is transferable to subsequent property owners. The warranty is registered to the installation address, not the individual customer, so it passes with the property.
A: The warranty covers manufacturing defects and material failure in the heating element. It does not cover damage caused by incorrect installation (not following Warmup’s installation guidelines), damage from renovation work after installation, or damage caused by the heating system being operated outside its specified parameters. Contact Warmup’s technical team if you have a warranty question about a specific situation.
